Customer Centricity, How to drive a culture of service excellence.
The Course on Customer Centricty teaches participants key ways by which institutions can positively impact all their multiple customer audiences and delight them all. It will teach participants:
How to drive a culture of service excellence
How to define customers
8 Best in Class Attitudes for Service SuperStardom
16 Customer Centric Steps for Dominating Your Marketplace
This course is aimed at Bachelors and Masters degree students in business, marketing, international business, as well as hospitality and Tourism. It is also an excellent course for executive coaching on how to build a customer. Driven organization